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This Refund Policy applies to all transactions conducted with Elysium Communities, Inc. ("Elysium," "we," "us," or "our"). By engaging in any transaction with us, you agree to the terms outlined below.
All application fees and other fees paid to Elysium are non-refundable, except where explicitly stated otherwise. This includes, but is not limited to, fees for:
Application processing
Administrative services
Background checks
Reservation deposits are refundable, unless the purchaser selects the "Make Non-Refundable" option during the reservation process. If the non-refundable option is chosen, no refunds will be issued under any circumstances for the reservation deposit.
Refund requests for refundable reservation deposits must be submitted in writing to billing@elysiumcommunities.com.
Refund requests for refundable reservation deposits must be submitted in writing to billing@elysiumcommunities.com.
For any refundable payments, the refund request must include:
Your full name
Transaction date and amount
The reason for the refund request
Send your refund request to billing@elysiumcommunities.com. Refunds will only be issued to the original payment method used for the transaction.
If you believe a charge was made in error or if you have concerns about this policy, please contact us promptly at billing@elysiumcommunities.com or by mail at:
Elysium Communities, Inc. 390 Northeast 191st Street STE 8754 Miami, FL 33179 US
We aim to resolve disputes amicably but reserve the right to handle disputes in accordance with our Terms of Use.
Elysium reserves the right to amend this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Please review this policy regularly to stay informed about any updates.
For questions or concerns regarding this Refund Policy, contact us at billing@elysiumcommunities.com.
